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SCIMA valintakori viitteet

lkm: 2
1.
Best practices in hotel architecture.
Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, 44-49
 1999 Siguaw, J. A.
Enz, C. A.
2.
Work organization, technology, and performance in customer service and sales
Industrial and Labor Relations Review
1999 : JUL, VOL. 52:4, p. 539-564
 1999 Batt, R.
SCIMA