tietue 108552 ei ole valintakorissa (1)
SCIMA valintakori viitteet
| 1. |
A segmentation model of consumer satisfaction/ dissatisfaction with the complaint-resolution process
International Review of Retail, Distribution and Consumer Research
1995 : JAN, VOL. 5:1, p. 79-98 |
1995 | Richard, M. Adrian, C. |
SCIMA