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SCIMA valintakori viitteet

lkm: 2
1.
Enabling sustainable management through a new multi-disciplinary concept of customer satisfaction
European Journal of Marketing
2005 : VOL. 39:9-10, p. 998-1012
 2005 Daub, C-H.
Ergenzinger, R.
2.
Hiding customer complaints: studying the motivations and forms of service employees' complaint concealment behaviours
British Journal of Management
2010 : JUN, VOL. 21:2 p. 262-279
 2010 Harris, L. C.
Ogbonna, E.
SCIMA