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| Tekijä: | Eriksson, D. M. |
| Otsikko: | Multi-Modal Investigation of a Business Process and Information System Redesign: A Post-Implementation Case Study |
| Lehti: | Systems Research and Behavioral Science
2001 : MAR-APR, VOL. 18:2, p. 181-196 |
| Asiasana: | MODELS CASE STUDIES INFORMATION SYSTEMS |
| Kieli: | eng |
| Tiivistelmä: | Multi-modal systems thinking (MST) has emerged in recent years as an alternative scientific paradigm to the more established ones, founded on positivistic, hermeneutic and critical bases, respectively. Among others, MST offers a system researcher and practitioner the multi-modal theory as an analysis and design tool. An attempt to use this is presented in this article. More specifically, a situation where an implementation of a new business process, supported by a new computerized information system, has taken place causing some unpredicted and unwanted consequences is presented. This case id analyzed with help of multi-modal theory, learning to an identification of system design shortcomings. The study also shows that the theory is ambiguous in its application; this in turn calls for its further development and operationalization. |
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