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| Tekijä: | Veronneau, S. Roy, J. |
| Otsikko: | Global service supply chains: An empirical study of current practices and challenges of a cruise line corporation |
| Lehti: | Tourism Management
2009 : FEB, VOL. 30:1, p. 128-139 |
| Asiasana: | supply chain management international service companies USA |
| Vapaa asiasana: | cruise lines |
| Kieli: | eng |
| Tiivistelmä: | This paper examines solutions to the complexity of global cruise ship supply chain (hereafter as: c-s-s-c.) management through a field study of a large Florida-based global cruise company's practices in re-supplying ships all-over the world. The study focuses on the key characteristics of a c-s-s-c. and the best practices in managing that global service supply chain (as: s-c/s). Used is a methodology of a 24-month field study equally divided btw. time on cruise ships and time at the head office, and complemented by 19 formal semi-structured interviews of directors and managers within the s-c/s. management department of the cruise company. The study's findings have implications for the management of complex global service s-c/s. the settings as e.g. s-c/s. in humanitarian/emergency and in resort/tourism. |
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