haku: @all business design / yhteensä: 347
viite: 341 / 347
| Tekijä: | Gilmore, H. I. |
| Otsikko: | Continous incremental improvement: an operations strategy for higher quality, lower costs, and global competitiveness |
| Lehti: | Advanced Management Journal
1990 : WINTER, VOL. 55:1, p. 21-25 |
| Asiasana: | QUALITY OPERATIONS MANAGEMENT STRATEGY |
| Kieli: | eng |
| Tiivistelmä: | To achieve lasting quality improvement and customer satisfaction, management should allocate sufficient fund to continuously integrate all aspects of quality control - including product and service design - with the company's underlying operating strategy. Quality assurance activities - prevention, appraisal, and defect/failure correction - are depicted and analyzed. Some popular views and the assumptions associated with the behaviour of quality assurance activities are reviewed. Continuous incremental improvement as a recent strategic management development is described. Its impact on total quality expenditures and customer satisfaction is outlined. It is shown that it offers American business a weapon to competitiveness. |
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