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Tekijä: | Cecez-Kecmanovic, D. |
Otsikko: | A sensemaking model of knowledge in organisations: a way of understanding knowledge management and the role of information technologies |
Lehti: | Knowledge management research & practice
2004 : DEC, VOL 2:3, p. 155-168 |
Asiasana: | Knowledge management Information technology Information systems Organizations Models |
Kieli: | eng |
Tiivistelmä: | This paper aims to demonstrate how a sensemaking model of knowledge (hereafter as: s-m-of-kn. - for 'knowledge' as: kn.) enables better and deeper understanding of knowledge management (KM) processes (here as: procs.) in organizations and the role of information technologies (IT) in the procs. In the model, four types of kn. are identified, corresponding to four sensemaking levels: the individual, collective, organizational, and cultural kn. An organization is seen as a 'distributed knowledge system' composed of numerous instances of the four kn. types with their dynamic interplay. This paper illustrates how the s-m-of-kn. can be applied to investigate different ways in which companies manage kn. and use IT-based systems to improve KM and ultimately company performance. |
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