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| Tekijä: | Golany, B. Storbeck, J. |
| Otsikko: | A data envelopment analysis of the operational efficiency of bank branches |
| Lehti: | Interfaces
1999 : MAY-JUN, VOL. 29:3, p. 14-26 |
| Asiasana: | MANAGEMENT DATA ENVELOPMENT ANALYSIS BANKING |
| Kieli: | eng |
| Tiivistelmä: | The authors performed a multiperiod data envelopment analysis (DEA) study of the efficiencies of selected branches of a large US bank (Which they call Big Bank) over six consecutive quarters (second quarter of 1992 to the third quarter of 1993). The authors developed a number of innovative application tools, including budgeting and target-setting modules, within a DEA framework that they subsequently customized for Big Bank. Within the performance-evaluation framework, they developed the ability to identify different potential groupings of branches that supported the multiple user vies of the system. |
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