haku: @author Schlesinger, L. A. / yhteensä: 11
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1.
Realize your customers' full profit potential (Investitionsstrategie)
Harvard Business Review
1995 : SEP-OCT, VOL. 73:5, p. 59-72
 1995 Grant, A. W. H.
Schlesinger, L. A.
2.
Guarantees come to professional service firms (Dienstleistungsbetriebe)
Sloan Management Review
1992 : SPRING, VOL. 33:3, p. 19-29
 1992 Hart, C. W. L.
Schlesinger, L. A.
Maher, D.
3.
E nel servizio al cliente il segreto del successo.
Impresa
1992 : 5, p. 14-25
 1992 Schlesinger, L. A.
Heskett, J. L.
4.
La empresa de servicios orientada al servicio.
Harvard-Deusto Business Review
1992 : APR, 49, p. 42-57
 1992 Schlesinger, L. A.
Heskett, J. L.
5.
The service-driven service company.
Harvard Business Review
1991 : SEP-OCT, VOL. 69:5, p. 71-81
 1991 Schlesinger, L. A.
Heskett, J. L.
6.
Breaking the cycle of failure in services (!Customer contact)
Sloan Management Review
1991 : SPRING, VOL. 32:3, p. 17-28
 1991 Schlesinger, L. A.
Heskett, J. L.
7.
Tiner trucking company: from control to commitment.
Human Resource Management
1985 : SPRING, VOL. 24:1, p. 25-50
 1985 Hodgetts, J. L.
Lawrence, P. R.
Schlesinger, L. A.
8.
Quality of work life and manager : muddle in the middle.
Organizational Dynamics
1984 : SUMMER, VOL. 13:1, p. 4-19
 1984 Schlesinger, L. A.
Oshry, B.
9.
The normative underpinnings of human resource strategy.
Human Resource Management
1983 : SPRING/SUMMER, VOL. 22:1/2, p. 83-96
 1983 Schlesinger, L. A.
10.
Do supervisors thrive in participative work systems?
Organizational Dynamics
1979 : WINTER, VOL. 7:3, p. 25-38
 1979 Walton, R. E.
Schlesinger, L. A.
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