haku: @indexterm consumer satisfaction / yhteensä: 567
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104.
Best face forward
Harvard Business Review
2004 : DEC, VOL. 82:12, p. 47-58
 2004 Rayport, J.F.
Jaworski, B.J.
105.
Customer satisfaction and profitability: is there a lagged effect?
Journal of Strategic Marketing
2004 : SEP, VOL. 12:3, p. 129-144
 2004 Chiquan G.,
Kumar, A.
Jiraporn, P.
106.
Harnessing the creative potential among users
Journal of Product Innovation Management
2004 : JAN, VOL. 21:1, p. 4-14
 2004 Kristensson, P.
Gustafsson, A.
Archer, T.
107.
Service quality, satisfaction, and behavioral intention among forest visitors
Journal of Travel & Tourism Marketing
2004 : VOL. 17:1, p. 73-82
 2004 Lee, J.
Graefe, A. R.
Burns, R. C.
108.
Development of a multiple-item scale for measuring customer satisfaction in travel agencies services
Tourism Management
2004 : OCT, VOL. 25:5, p. 533-546
 2004 Millan, A.
Esteban, A.
109.
Customer satisfaction analysis: Identification of key drivers
European Journal of Operational Research
2004 : MAY, VOL. 154:3, p. 819-827
 2004 Conklin, M.
Powaga, K.
Lipovetsky, S.
110.
Staple yourself to an order (classic)
Harvard Business Review
2004 : JUL/AUG, VOL. 82:7-8, p. 162-171
 2004 Shapiro, B.P.
Rangan, V.K.
Sviokla, J.J.
111.
The development of initial trust in an online company by new customers
Information & Management
2004 : JAN, VOL. 41:3, p. 377-397
 2004 Koufaris, M.
Hampton-Sosa, W.
112.
Measuring the performance of electronic government services
Information & Management
2004 : JAN, VOL. 41:3, p. 369-375
 2004 Steyaert, J.C.
113.
An empirical study on predicting user acceptance of e-shopping on the Web
Information & Management
2004 : JAN, VOL. 41:3, p. 351-368
 2004 Shih, H-P.
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