haku: @indexterm service industries / yhteensä: 657
viitteet: 108-117 / 657
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108.
Prozesskostenrechnung im Dienstleistungssektor: Aktuelles Instrument zur Unterstützung strategischer Entscheidungen.
IO Management-Zeitschrift industrielle Organisation
1998 : VOL. 67:12, p. 40-45
 1998 Leidig, G.
Sommerfeld, R.
109.
Self-managed teams: assessing the benefits for small service-sector firms
British Journal of Management
1998 : MAR, VOL. 9:1, p. 1-12
 1998 Chaston, I.
110.
A new approach to evaluate the market share of service industries
Journal of the Operational Research Society
1998 : SEP, VOL. 49:9, p. 948-952
 1998 Wu, C.
Hsu, S-M.
Tien, T-W.
111.
A Structured Product Development Perspective for Service Operations
European Management Journal
1998 : VOL. 16:2, p. 169-189
 1998 Bitran, G.
Pedrosa, L.
112.
A panaszhelyzetek kezelése a szolgáltatóiparban [Eng: Treatment of complaint situations in service industries]
Minöseg es Megbizhatosag
1998 : VOL. 32:4, p. 168-172
 1998 Veres, Z.
113.
Tendencie vyvoja sektorovej struktury ekonomik
Ekonomicky casopis
1998 : VOL. 46:2, p. 293-306
 1998 Sedlak, M.
114.
Developing international service trade: the new growth point of Shanghai's economy (original in Chinese)
Shanghai Economic Review (c)
1998 : 1, p.33-36
 1998 Cheng, Xian
115.
Customer service behavior in retail settings: A study of the effect of service provider personality.
Journal of the Academy of Marketing Science
1998 : SPR, VOL. 26:2, p. 115-127
 1998 Hurley, R. F.
116.
Relational benefits in services industries: The customer's perspective.
Journal of the Academy of Marketing Science
1998 : SPRING, VOL. 26: 2, p. 103-114
 1998 Gwinner, K. P.
Gremler, D. D.
Bitner, M. J.
117.
Classification of service industry and characteristics of business and marketing service industry (original in Chinese)
Economic Reform (c)
1997 : 5, p.63-64
 1997 Deng, Rong
Wang, Wei
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