haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 109-118 / 567
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109.
Customer satisfaction analysis: Identification of key drivers
European Journal of Operational Research
2004 : MAY, VOL. 154:3, p. 819-827
 2004 Conklin, M.
Powaga, K.
Lipovetsky, S.
110.
Staple yourself to an order (classic)
Harvard Business Review
2004 : JUL/AUG, VOL. 82:7-8, p. 162-171
 2004 Shapiro, B.P.
Rangan, V.K.
Sviokla, J.J.
111.
The development of initial trust in an online company by new customers
Information & Management
2004 : JAN, VOL. 41:3, p. 377-397
 2004 Koufaris, M.
Hampton-Sosa, W.
112.
Measuring the performance of electronic government services
Information & Management
2004 : JAN, VOL. 41:3, p. 369-375
 2004 Steyaert, J.C.
113.
An empirical study on predicting user acceptance of e-shopping on the Web
Information & Management
2004 : JAN, VOL. 41:3, p. 351-368
 2004 Shih, H-P.
114.
Marketing and the notion of well-being
Business Ethics
2004 : JAN, VOL. 13:1, p. 5-13
 2004 Gibbs, P.
115.
The impact of brand personality and customer satisfaction on customer's loyalty: Theoretical approach and findings of a causal analytical study in the sector of internet service providers
Electronic markets
2003 : VOL. 13:4, p. 294-308
 2003 Magin, S. (et al.)
116.
Customer retention management in the B2C electronic business
Long Range Planning
2003 : DEC, VOL. 36:6, p. 517-532
 2003 Wirtz, B. W.
Lihotzky, N.
117.
Reconciling the paradox of part-time service work: strategies for managers
Organizational Dynamics
2003 : VOL. 32:4, p. 342-356
 2003 McComb, S.A.
Bourne, K.A.
Woodard Barringer, M.
118.
Customer satisfaction in virtual environments: a study of online investing
Management Science
2003 : JUL, VOL. 49:7, p. 871-889
 2003 Balasubramanian, S.
Konana, P.
Menon, N.M.
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