haku: @indexterm complaints / yhteensä: 83
viitteet: 11-20 / 83
« edellinen sivu | seuraava sivu »
 otsikkovuositekijä
11.
How products and advertising offend consumers
Journal of Advertising Research
2008 : MAR, VOL. 48:1, p. 13-21
 2008 Beard, F.K.
12.
Tourist harrasment: A marketing perspective
Annals of Tourism Research
2007 : JAN, VOL 34:2, p. 384-399
 2007 Kozac, M.
13.
Customer retention management processes: a quantitative study
European Journal of Marketing
2006 : VOL. 40:1/2, p. 83-99
 2006 Ang, L.
Buttle, F.
14.
People who complain about advertising: the aficionados, guardians, activists and seekers
Journal of Marketing Management
2006 : APR, VOL. 22:3 - 4, p. 379 – 405
 2006 Volkov, M.
Harker, M.
Harker, D.
15.
The desired qualities of customer contact employees in complaint handling encounters
Journal of Marketing Management
2006 : JUL, VOL. 22:5-6, p. 619 – 642
 2006 Gruber, T.
Szmigin, I.
Voss, R.
16.
Cross-national analysis of hotel customers' attitudes toward complaining and their complaining behaviours
Tourism Management
2006 : FEB, VOL. 27:1, p. 11-24
 2006 Yuksel, A.
Kilinc, U. K.
Yuksel, F.
17.
Transforming personal experience into a pedagogical tool: ethical complaints
Journal of Business Ethics
2004 : SEP I, VOL 53:3, p. 283-295
 2004 Jurkiewicz, C.L.
Giacalone, R.A.
Knouse, S.B.
18.
Retail sales explanations: resolving unsatisfactory sales encounters
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1541-1561
 2004 Dunning, J.
O'Cass, A.
Pecotich, A.
19.
When customers disappoint : a model of relational internal marketing and customer complaints
Journal of the Academy of Marketing Science
2004 : VOL. 32:2, p. 112-126
 2004 Bell, S. J.
Menguc, B.
Stefani, S.
20.
Sources, characteristics, and dynamics of postpurchase price complaints
Journal of Business Research
2003 : MAY, VOL. 56:5, p. 411-419
 2003 Estelami, H.
« edellinen sivu | seuraava sivu »
SCIMA