haku: @indexterm service industries / yhteensä: 657
viitteet: 111-120 / 657
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111.
A Structured Product Development Perspective for Service Operations
European Management Journal
1998 : VOL. 16:2, p. 169-189
 1998 Bitran, G.
Pedrosa, L.
112.
A panaszhelyzetek kezelése a szolgáltatóiparban [Eng: Treatment of complaint situations in service industries]
Minöseg es Megbizhatosag
1998 : VOL. 32:4, p. 168-172
 1998 Veres, Z.
113.
Tendencie vyvoja sektorovej struktury ekonomik
Ekonomicky casopis
1998 : VOL. 46:2, p. 293-306
 1998 Sedlak, M.
114.
Developing international service trade: the new growth point of Shanghai's economy (original in Chinese)
Shanghai Economic Review (c)
1998 : 1, p.33-36
 1998 Cheng, Xian
115.
Customer service behavior in retail settings: A study of the effect of service provider personality.
Journal of the Academy of Marketing Science
1998 : SPR, VOL. 26:2, p. 115-127
 1998 Hurley, R. F.
116.
Relational benefits in services industries: The customer's perspective.
Journal of the Academy of Marketing Science
1998 : SPRING, VOL. 26: 2, p. 103-114
 1998 Gwinner, K. P.
Gremler, D. D.
Bitner, M. J.
117.
Classification of service industry and characteristics of business and marketing service industry (original in Chinese)
Economic Reform (c)
1997 : 5, p.63-64
 1997 Deng, Rong
Wang, Wei
118.
China's service industry makes new progress in opening to foreign financial institutions (original in Chinese)
Intertrade (c)
1997 : 9, p.43-44
 1997 Lu, Jinyong
119.
Warum sind Dienstleistungen so schwer zu verkaufen? *DUSSMANN
Absatzwirtschaft
1997 : OCT, p. 16-19
 1997 Dussmann, P.
Stippel, P.
Enke, M.
120.
Ausnahmesituationen beherrschen: Recovery-Management.
Absatzwirtschaft
1997 : DEC, p. 78, 80-82, 85
 1997 Auerbach, S.
Bednarczuk, P.
Büttgen, M.
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