haku: @indexterm Relationship marketing / yhteensä: 249
viitteet: 112-121 / 249
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112.
Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction
Journal of the Academy of Marketing Science
2003 : SPRING, VOL. 31:2, p.127-145
 2003 Hess, R. L. Jr.
Ganesan, S.
Klein, N. M.
113.
Strengthening Outcomes of Retailer-Consumer Relationships: The Dual Impact of Relationship Marketing Tactics and Consumer Personality
Journal of Business Research
2003 : MAR, VOL. 56:3, p. 177-190
 2003 Odekerken-Schroder, G.
Wulf, K. De
Schumacher, P.
114.
Relationship Marketing, Knowledge Management Systems and E-Commerce Operations in Small UK Accountancy Practices
Journal of Marketing Management
2003 : FEB, VOL. 19:1-2, p. 109-130
 2003 Chaston, I.
115.
Business suppliers' value creation potential: a capability-based analysis
Industrial Marketing Management
2003 : FEB, VOL. 32:2, p. 109-118
 2003 Möller, K. E. K.
Törrönen, P.
116.
Trustworthiness of salespeople in the business-to-business market: The five C's
Journal of Business-to-Business Marketing
2003 : VOL. 10:3, p. 1-33
 2003 Lau, G.T.
Chin, H.W.
117.
Relationship characteristics as moderators of the satisfaction-loyalty link: Findings in a business-to-business context
Journal of Business-to-Business Marketing
2003 : VOL. 10:3, p. 35-62
 2003 Homburg, C.
Giering, A.
Menon, A.
118.
Taking a customer focus back into the boardroom : can relationship marketing do it?
Marketing Theory
2003 : VOL 3:1, p. 171-173
 2003 Grönroos, C.
119.
Relationship marketing : looking back, looking forward
Marketing Theory
2003 : VOL 3:1, p. 159-166
 2003 Ballantyne, D.
Cristopher, M.
Payne, A.
120.
Back to the future : divergence in relationship marketing research
Marketing Theory
2003 : VOL 2:1, p. 145-157
 2003 Egan, J.
121.
B2B relationships - a social construction of reality? A study of Marks and Spencer and one of its major suppliers
Marketing Theory
2003 : VOL 3:1, p. 79-95
 2003 Blois, K.
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