haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 118-127 / 567
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118.
Customer satisfaction in virtual environments: a study of online investing
Management Science
2003 : JUL, VOL. 49:7, p. 871-889
 2003 Balasubramanian, S.
Konana, P.
Menon, N.M.
119.
Which trust and when? Conceptualizing trust in business relationships based on context and contingency
International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 405-421
 2003 Vaux Halliday, S.
120.
Antecedents of satisfaction in a marketing channel
Journal of Retailing
2003 : VOL. 79:4, p. 237-248
 2003 Ping Jr., R.A.
121.
Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics
Journal of Retailing
2003 : VOL. 79:2, p. 97-106
 2003 Mägi, A. W.
122.
Sources, characteristics, and dynamics of postpurchase price complaints
Journal of Business Research
2003 : MAY, VOL. 56:5, p. 411-419
 2003 Estelami, H.
123.
Customer orientation in innovation projects and new product development success - the moderating effect of product innovativeness
International Journal of Technology Management
2003 : VOL. 26:5-6, p. 442-463
 2003 Salomo, S.
Steinhoff, F.
Trommsdorff, V.
124.
Flight frequency and mergers in airline markets
International Journal of Industrial Organization
2003 : JUN, VOL. 21:6, p. 907-922
 2003 Richard, O.
125.
Kann Kundenzufriedenheit negative Reaktionen auf Preiserhöhungen abschwächen? Eine Untersuchung zur moderierenden Rolle von Kundenzufriedenheit bei Preisanstiegen
Betriebswirtschaft
2003 : NOV-DEC, VOL. 63:6, p. 619-634
 2003 Homburg, C.
Koschate, N.
126.
Market segmentation based on customers' post-purchase performance evaluation: a case of tourist diners
Journal of Travel & Tourism Marketing
2003 : VOL. 15:1, p. 1-18
 2003 Yuksel, A.
127.
The one number you need to grow
Harvard Business Review
2003 : DEC, VOL. 81:12, p. 46-54
 2003 Reichheld, F.
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