haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 145-154 / 567
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 otsikkovuositekijä
145.
A critical review of end-user information system satisfaction research and a new research framework
Omega
2002 : DEC, VOL. 30:6, p. 451-478
 2002 Au, N.
Ngai, E. W. T.
Cheng, T. C. E.
146.
Commitment in business-to-business relationships: The role of organizational and personal needs
Industrial Marketing Management
2002 : NOV, VOL. 31:8, p. 645-652
 2002 Tellefsen, T.
147.
The effects of incentives and personality on salesperson's customer orientation
Industrial Marketing Management
2002 : OCT, VOL 31:7, p.609-615
 2002 Widmier, S.
148.
Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
Journal of Retailing
2002 : VOL. 78: 4, p. 239-252
 2002 Maxham III, J. G.
Netemeyer, R. G.
149.
Building trust and satisfaction in travel counselor/client relationships
Journal of Travel & Tourism Marketing
2002 : VOL. 12:4, p. 59-74
 2002 Macintosh, G.
150.
Improving employee 'Wellness' to achieve revenue growth and improved customer satisfaction: Part 2
European Retail Digest
2002 : DEC, 36, p. 77-79
 2002 Phillips, A.
151.
The scope and persistence of mere-measurement effects: Evidence from a field study of customer satisfaction measurement
Journal of Consumer Research
2002 : SEP, VOL. 29:2, p. 159-167
 2002 Dholakia, U.M.
Morwitz, V.G.
152.
The impact of ethical cues on customer satisfaction with service
Journal of Retailing
2002 : FALL, VOL. 78:3, p. 167-173
 2002 Thomas, J. L. (et al.)
153.
Seven keys to improving customer satisfaction programs
Business Horizons
2002 : SEP/OCT, VOL. 45:5, p. 35-42
 2002 Garver, M.S.
Gagnon, G.B.
154.
Customer familiarity and its effects on satisfaction and behavioral intentions
Psychology & Marketing
2002 : OCT, VOL. 19:10, p. 861-879
 2002 Söderlund, M.
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