haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 153-162 / 567
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153.
Seven keys to improving customer satisfaction programs
Business Horizons
2002 : SEP/OCT, VOL. 45:5, p. 35-42
 2002 Garver, M.S.
Gagnon, G.B.
154.
Customer familiarity and its effects on satisfaction and behavioral intentions
Psychology & Marketing
2002 : OCT, VOL. 19:10, p. 861-879
 2002 Söderlund, M.
155.
Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters
Psychology & Marketing
2002 : OCT, VOL. 19:10, p. 837-860
 2002 Liljander, V.
Mattsson, J.
156.
A study of tourists'satisfaction and post-experience behavioral intentions in relation to airport restaurant services in the Hong Kong SAR
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 111-135
 2002 Heung, V. C. S.
Wong, M. Y.
Qu, H.
157.
Service quality and customers' willingness to pay more travel services
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 95-110
 2002 Dean, A.
Morgan, D.
Tan, T. E.
158.
Service recovery efforts in fast food restaurants to enhance repeat patronage
Journal of Travel & Tourism Marketing
2002 : VOL. 12(2/3), p. 65-93
 2002 Leong, J. K.
Kim, W. G.
159.
An application of the critical incident technique in gaming research
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 45-63
 2002 Johnson, L.
160.
A study of the impact of tarvel satisfaction on the likelihood of travelers to revisit Thailand
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 19-43
 2002 Rittichainuwat, B. N.
Qu, H.
Mongknonvanit, C.
161.
Consumption emotions, experience quality and satisfaction: A structural analysis for complainers versus non-complainers
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 3-18
 2002 Zins, A. H.
162.
Understanding the interfaces: how ocean freight shipping lines can maximize satisfaction
Industrial Marketing Management
2002 : SEP, VOL. 31:6, p. 491-504
 2002 Durvasula, S.
Lysonski, S.
Mehta, S. C.
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