haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 158-167 / 567
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158.
Service recovery efforts in fast food restaurants to enhance repeat patronage
Journal of Travel & Tourism Marketing
2002 : VOL. 12(2/3), p. 65-93
 2002 Leong, J. K.
Kim, W. G.
159.
An application of the critical incident technique in gaming research
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 45-63
 2002 Johnson, L.
160.
A study of the impact of tarvel satisfaction on the likelihood of travelers to revisit Thailand
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 19-43
 2002 Rittichainuwat, B. N.
Qu, H.
Mongknonvanit, C.
161.
Consumption emotions, experience quality and satisfaction: A structural analysis for complainers versus non-complainers
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 3-18
 2002 Zins, A. H.
162.
Understanding the interfaces: how ocean freight shipping lines can maximize satisfaction
Industrial Marketing Management
2002 : SEP, VOL. 31:6, p. 491-504
 2002 Durvasula, S.
Lysonski, S.
Mehta, S. C.
163.
Changing perceptions and changing behavior in customer relationships
Marketing Letters
2002 : MAY, VOL. 13:2, p. 121-134
 2002 Verhoef, P. C.
Franses, P. H.
Donkers, B.
164.
The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: does age of relationship matter?
Journal of the Academy of Marketing Science
2002 : SUMMER, VOL. 30:3, p. 202-216
 2002 Verhoef, P. C.
Franses, P. H.
Hoekstra, J. C.
165.
The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments
Journal of the Academy of Marketing Science
2002 : WINTER, VOL. 30:1, p. 5-23
 2002 Smith, A. K.
Bolton, R. N.
166.
When buyers also sell: The implications of pricing policies for customer satisfaction
Psychology and Marketing
2002 : APR, VOL. 19:4, p. 329-355
 2002 Hoyer, W. D.
Herrmann, A.
Huber, F.
167.
Attitudes towards customer satisfaction measurement in the retail sector
International Journal of Market Research
2002 : VOL. 44:2, p. 213-222
 2002 Wilson, A.
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