haku: @indexterm CUSTOMERS / yhteensä: 1341
viitteet: 16-25 / 1341
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 otsikkovuositekijä
16.
Extending the BG/NBD: A simple model of purchases and complaints
International Journal of Research in Marketing
2011 : MAR, VOL. 28:1, p. 30-37
 2011 Oest, R. van
Knox, G.
Gatignon, H.
17.
Customer orientation and management control in the public sector: A garbage can analysis
European Accounting Review
2011 : VOL. 20:3, p. 551-581
 2011 Wiesel, F.
Modell, S.
Moll, J.
18.
Key drivers of airline loyalty
Tourism Management
2011 : OCT, VOL. 32:5 p. 1020-1026
 2011 Dolnicar S.,
Grabler K.,
Grün B.,
19.
Proactive improvement of logistics service providers as driver of customer loyalty
European Journal of Marketing
2011 : VOL 45:3, p. 438-454
 2011 Wallenburg, C. M.
Lukassen, P.
20.
Customer response to carbon labelling of groceries
Journal of Consumer Policy
2011 : MAR, VOL. 34:1, p. 153-160
 2011 Vanclay, J.K. (et al.)
21.
Consumer confusion in Internet-based mass customization: testing a network of antecedents and consequences
Journal of Consumer Policy
2011 : JUN, VOL. 34:2, p. 231-247
 2011 Matzler, K.
Stieger, D.
Füller, J.
22.
Profiting when customers choose value over price
Business Strategy Review
2011 : SPRING, VOL. 22:1, p. 46-49
 2011 Hinterhuber, A.
Bertini, M.
23.
Critic power or star power? The influence of hallmarks of quality of motion pictures: an experimental approach
Journal of Cultural Economics
2011 : VOL. 35:2, p. 117-135
 2011 Suarez-Vazquez, A.
24.
Unfriendly customers as a social stressor - an indirect antecedent of service employees' quitting intention
European Management Journal
2011 : FEB, VOL 29:1 p. 67-78
 2011 Walsh, G.
25.
Marketing strategy and customer involvement in product development
European Journal of Marketing
2011 : VOL 45:4 p. 513-530
 2011 Svendsen, M.F. (et al.)
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