haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 163-172 / 567
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163.
Changing perceptions and changing behavior in customer relationships
Marketing Letters
2002 : MAY, VOL. 13:2, p. 121-134
 2002 Verhoef, P. C.
Franses, P. H.
Donkers, B.
164.
The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: does age of relationship matter?
Journal of the Academy of Marketing Science
2002 : SUMMER, VOL. 30:3, p. 202-216
 2002 Verhoef, P. C.
Franses, P. H.
Hoekstra, J. C.
165.
The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments
Journal of the Academy of Marketing Science
2002 : WINTER, VOL. 30:1, p. 5-23
 2002 Smith, A. K.
Bolton, R. N.
166.
When buyers also sell: The implications of pricing policies for customer satisfaction
Psychology and Marketing
2002 : APR, VOL. 19:4, p. 329-355
 2002 Hoyer, W. D.
Herrmann, A.
Huber, F.
167.
Attitudes towards customer satisfaction measurement in the retail sector
International Journal of Market Research
2002 : VOL. 44:2, p. 213-222
 2002 Wilson, A.
168.
Understanding complaining responses through consumer' self-consciousness disposition
Psychology & Marketing
2002 : MAR, VOL. 19:3, p. 267-292
 2002 Marquis, M.
Filiatrault, P.
169.
Using trade incentives to promote customer relationships in a retail setting
Journal of Market-Focused Management
2002 : JUN, VOL. 5:2, p. 135-147
 2002 Parker, R.S.
Pettijohn, L.S.
Pettijohn, C.E.
170.
Market segment derivation and profiling via a finite mixture model framework
Marketing Letters
2002 : FEB, VOL. 13:1, p. 17-25
 2002 Wedel, M.
Desarbo, W.S.
171.
Measuring and understanding 'wellness' of employees to achieve revenue growth and improved customer satisfaction in retail and other service businesses
European Retail Digest
2002 : MAR, 33, p. 69-71
 2002 Phillips, A.
172.
Performance-only measurement of service quality: A replication and extension
Journal of Business Research
2002 : JAN, VOL. 55:1, p. 17-31
 2002 Brady, M.K.
Cronin, J.J.
Brand, R.R.
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