haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 167-176 / 567
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167.
Attitudes towards customer satisfaction measurement in the retail sector
International Journal of Market Research
2002 : VOL. 44:2, p. 213-222
 2002 Wilson, A.
168.
Understanding complaining responses through consumer' self-consciousness disposition
Psychology & Marketing
2002 : MAR, VOL. 19:3, p. 267-292
 2002 Marquis, M.
Filiatrault, P.
169.
Using trade incentives to promote customer relationships in a retail setting
Journal of Market-Focused Management
2002 : JUN, VOL. 5:2, p. 135-147
 2002 Parker, R.S.
Pettijohn, L.S.
Pettijohn, C.E.
170.
Market segment derivation and profiling via a finite mixture model framework
Marketing Letters
2002 : FEB, VOL. 13:1, p. 17-25
 2002 Wedel, M.
Desarbo, W.S.
171.
Measuring and understanding 'wellness' of employees to achieve revenue growth and improved customer satisfaction in retail and other service businesses
European Retail Digest
2002 : MAR, 33, p. 69-71
 2002 Phillips, A.
172.
Performance-only measurement of service quality: A replication and extension
Journal of Business Research
2002 : JAN, VOL. 55:1, p. 17-31
 2002 Brady, M.K.
Cronin, J.J.
Brand, R.R.
173.
Destination benchmarking
Annals of Tourism Research
2002 : APR, VOL. 29:2, p. 497-519
 2002 Kozak, M.
174.
Kundenorientierung auf individueller Ebene: das Einstellungs-Verhaltens-Modell
Betriebswirtschaft
2002 : JAN-FEB, VOL. 62:1, p. 59-76
 2002 Stock, R.
175.
Brand trust in the context of consumer loyalty
European Journal of Marketing
2001 : VOL. 35:11/12, p. 1238-1258
 2001 Delgado-Ballester, E.
Munuera-Aleman, J. L.
176.
Solving hybrid flow shop problem using energetic reasoning and global operations
Omega
2001 : DEC, VOL. 29:6, p. 501-512
 2001 Neron, E.
Baptiste, P.
Gupta, J. N. D.
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