haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 170-179 / 567
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 otsikkovuositekijä
170.
Market segment derivation and profiling via a finite mixture model framework
Marketing Letters
2002 : FEB, VOL. 13:1, p. 17-25
 2002 Wedel, M.
Desarbo, W.S.
171.
Measuring and understanding 'wellness' of employees to achieve revenue growth and improved customer satisfaction in retail and other service businesses
European Retail Digest
2002 : MAR, 33, p. 69-71
 2002 Phillips, A.
172.
Performance-only measurement of service quality: A replication and extension
Journal of Business Research
2002 : JAN, VOL. 55:1, p. 17-31
 2002 Brady, M.K.
Cronin, J.J.
Brand, R.R.
173.
Destination benchmarking
Annals of Tourism Research
2002 : APR, VOL. 29:2, p. 497-519
 2002 Kozak, M.
174.
Kundenorientierung auf individueller Ebene: das Einstellungs-Verhaltens-Modell
Betriebswirtschaft
2002 : JAN-FEB, VOL. 62:1, p. 59-76
 2002 Stock, R.
175.
Brand trust in the context of consumer loyalty
European Journal of Marketing
2001 : VOL. 35:11/12, p. 1238-1258
 2001 Delgado-Ballester, E.
Munuera-Aleman, J. L.
176.
Solving hybrid flow shop problem using energetic reasoning and global operations
Omega
2001 : DEC, VOL. 29:6, p. 501-512
 2001 Neron, E.
Baptiste, P.
Gupta, J. N. D.
177.
Customer satisfaction and market share: what is the missing link?
Journal of Euromarketing
2001 : VOL. 10:4, p. 61-81
 2001 Gounaris, S.P. (et al.)
178.
Service with a smile: emotional contagion in the service encounter
Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 1018-1027
 2001 Pugh, S. D.
179.
A cross-cultural study of waiting as a satisfaction driver in selected service encounters
Journal of East-West Business
2001 : VOL. 7:1, p. 11-36
 2001 Anderson, B.B.
Brodowsky, G.
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