haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 175-184 / 567
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175.
Brand trust in the context of consumer loyalty
European Journal of Marketing
2001 : VOL. 35:11/12, p. 1238-1258
 2001 Delgado-Ballester, E.
Munuera-Aleman, J. L.
176.
Solving hybrid flow shop problem using energetic reasoning and global operations
Omega
2001 : DEC, VOL. 29:6, p. 501-512
 2001 Neron, E.
Baptiste, P.
Gupta, J. N. D.
177.
Customer satisfaction and market share: what is the missing link?
Journal of Euromarketing
2001 : VOL. 10:4, p. 61-81
 2001 Gounaris, S.P. (et al.)
178.
Service with a smile: emotional contagion in the service encounter
Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 1018-1027
 2001 Pugh, S. D.
179.
A cross-cultural study of waiting as a satisfaction driver in selected service encounters
Journal of East-West Business
2001 : VOL. 7:1, p. 11-36
 2001 Anderson, B.B.
Brodowsky, G.
180.
Justice strategy options for increased customer satisfaction in a services recovery setting
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 209-218
 2001 Sparks, B.A.
McColl-Kennedy, J.R.
181.
Partnering With Suppliers for Customer Satisfaction
Journal of General Management
2001 : WINTER, VOL. 27:2, p. 81-91
 2001 Wong, A.
182.
Return on Customer Satisfaction: wie rentabel sind Massnahmen zur Steigerung der Zufriedenheit?
Zeitschrift für Betriebswirtschaft
2001 : OCT, VOL. 71:10, p. 1161-1190
 2001 Fischer, M.
Hermann, A.
Huber, F.
183.
Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Bestandsaufnahme und Entwicklung eines theoretischen Bezugsrahmens
Unternehmung
2001 : VOL. 55:6, p. 377-400
 2001 Homburg, C.
Stock, R.
184.
Effects of consumer goals on attribute weighting, overall satisfaction, and product usage
Psychology & Marketing
2001 : SEP, VOL. 18:9, p. 929-949
 2001 Garbarino, E.
Johnson, M. S.
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