haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 177-186 / 567
« edellinen sivu | seuraava sivu »
 otsikkovuositekijä
177.
Customer satisfaction and market share: what is the missing link?
Journal of Euromarketing
2001 : VOL. 10:4, p. 61-81
 2001 Gounaris, S.P. (et al.)
178.
Service with a smile: emotional contagion in the service encounter
Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 1018-1027
 2001 Pugh, S. D.
179.
A cross-cultural study of waiting as a satisfaction driver in selected service encounters
Journal of East-West Business
2001 : VOL. 7:1, p. 11-36
 2001 Anderson, B.B.
Brodowsky, G.
180.
Justice strategy options for increased customer satisfaction in a services recovery setting
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 209-218
 2001 Sparks, B.A.
McColl-Kennedy, J.R.
181.
Partnering With Suppliers for Customer Satisfaction
Journal of General Management
2001 : WINTER, VOL. 27:2, p. 81-91
 2001 Wong, A.
182.
Return on Customer Satisfaction: wie rentabel sind Massnahmen zur Steigerung der Zufriedenheit?
Zeitschrift für Betriebswirtschaft
2001 : OCT, VOL. 71:10, p. 1161-1190
 2001 Fischer, M.
Hermann, A.
Huber, F.
183.
Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Bestandsaufnahme und Entwicklung eines theoretischen Bezugsrahmens
Unternehmung
2001 : VOL. 55:6, p. 377-400
 2001 Homburg, C.
Stock, R.
184.
Effects of consumer goals on attribute weighting, overall satisfaction, and product usage
Psychology & Marketing
2001 : SEP, VOL. 18:9, p. 929-949
 2001 Garbarino, E.
Johnson, M. S.
185.
The impact of confidence in expectations on consumer satisfaction
Psychology & Marketing
2001 : NOV, VOL. 18:11, p. 1187-1204
 2001 Spreng, R. A.
Page, T. J. Jr.
186.
Heterogeneity in Sales Districts: Beyond Individual- Level Predictors of Satisfaction and Performance
Journal of the Academy of Marketing Science
2001 : SUMMER, VOL. 29:3, p. 238-254
 2001 Venkatesh, R.
Challagalla, G.
Kohli, A. K.
« edellinen sivu | seuraava sivu »
SCIMA