haku: @indexterm service quality / yhteensä: 221
viitteet: 18-27 / 221
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18.
Financial advice giving and taking-where are the market's self-healing powers and a functioning legal framework when we need them?
Journal of Consumer Policy
2009 : JUN, VOL 32:2 p. 91-116
 2009 Oehler, A.
Kohlert, D.
19.
The effects of leadership style on hotel employees' commitment to service quality
Cornell hospitality quarterly: hospitality leadership through learning
2009 : MAY, VOL 50:2 p. 209-231
 2009 Clark, R. A.
Hartline, M. D.
Jones, K. C.
20.
Scheduling restaurant workers to minimize labor costs and meet service standards
Cornell hospitality quarterly: hospitality leadership through learning
2009 : MAY, VOL 50:2 p. 155-167
 2009 Choi, K.
Hwang, J.
Park, M.
21.
The importance of quality, satisfaction, trust, and image in relation to rural tourist loyalty
Journal of Travel & Tourism Marketing
2008 : VOL 25:2, p. 117-136
 2008 Loureiro, S. M. C.
Gonzales, F. J. M.
22.
Developing a multidimensional and hierarchical service quality model for the travel agency industry
Tourism Management
2008 : AUG, VOL. 29:4, p. 706-720
 2008 Caro, L.M.
Garcia, J.A.M.
23.
Relationship between service quality, customer satisfaction and customer loyalty in Shiraz banking system
Journal of international marketing and marketing research
2008 : FEB, VOL. 33:1, p. 31-44
 2008 Sanayei, A.
Moeini, H.
Shafiei, M.
24.
An extended model of the antecedents and consequences of consumer satisfaction for hospitality services
European Journal of Marketing
2008 : VOL. 42:1/2 p. 35-68
 2008 Ekinci, Y.
Dawes, P.L.
Massey, G.R.
25.
Recognizing the emotional element in service excellence
Cornell hospitality quarterly: hospitality leadership through learning
2008 : AUG, VOL. 49:3, p. 310-316
 2008 Johanson, M.M.
Woods, R.H.
26.
Linking service employees' emotional competence to customer satisfaction: a multilevel approach
Journal of Organizational Behavior
2008 : FEB, VOL. 29:2, p.155-170
 2008 Giardini, A.
Frese, M.
27.
Cash management poll
Euromoney
2007 : OCT, VOL. 38:462, p. 96-102
 2007
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