haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 180-189 / 567
« edellinen sivu | seuraava sivu »
 otsikkovuositekijä
180.
Justice strategy options for increased customer satisfaction in a services recovery setting
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 209-218
 2001 Sparks, B.A.
McColl-Kennedy, J.R.
181.
Partnering With Suppliers for Customer Satisfaction
Journal of General Management
2001 : WINTER, VOL. 27:2, p. 81-91
 2001 Wong, A.
182.
Return on Customer Satisfaction: wie rentabel sind Massnahmen zur Steigerung der Zufriedenheit?
Zeitschrift für Betriebswirtschaft
2001 : OCT, VOL. 71:10, p. 1161-1190
 2001 Fischer, M.
Hermann, A.
Huber, F.
183.
Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Bestandsaufnahme und Entwicklung eines theoretischen Bezugsrahmens
Unternehmung
2001 : VOL. 55:6, p. 377-400
 2001 Homburg, C.
Stock, R.
184.
Effects of consumer goals on attribute weighting, overall satisfaction, and product usage
Psychology & Marketing
2001 : SEP, VOL. 18:9, p. 929-949
 2001 Garbarino, E.
Johnson, M. S.
185.
The impact of confidence in expectations on consumer satisfaction
Psychology & Marketing
2001 : NOV, VOL. 18:11, p. 1187-1204
 2001 Spreng, R. A.
Page, T. J. Jr.
186.
Heterogeneity in Sales Districts: Beyond Individual- Level Predictors of Satisfaction and Performance
Journal of the Academy of Marketing Science
2001 : SUMMER, VOL. 29:3, p. 238-254
 2001 Venkatesh, R.
Challagalla, G.
Kohli, A. K.
187.
Shopping Motivation: Investigating the Shopping Process and Outcomes of the Retail Experience at a Craft Fair
Journal of Marketing Management
2001 : APR, VOL. 17:3-4, p. 341-366
 2001 Hibbert, S.
Tagg, S. K.
188.
The customer-service life cycle: a framework for improving customer service through information technology
Cornell Hotel and Restaurant Administration Quarterly
2001 : JUN, VOL. 42:3, p. 38-45
 2001 Piccoli, G.
Spalding, B. R.
Ives, B.
189.
Assessing damages for non-performance of a travel professional - a suggested use of "servqual"
Tourism Management
2001 : OCT, VOL. 22:5, p. 533-538
 2001 Urdang, B. S.
Howey, R. M.
« edellinen sivu | seuraava sivu »
SCIMA