haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 193-202 / 567
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193.
How to implement a customer satisfaction program
Business Horizons
2001 : JAN-FEB, VOL. 44:1, p. 37-46
 2001 Naumann, E.
Jackson, D. W. Jr.
Rosenbaum, M. S.
194.
Personal characteristics as moderators of the relationship between customer satisfaction and loyalty - an empirical analysis
Psychology & Marketing
2001 : JAN, VOL. 18:1, p. 43-66
 2001 Homburg, C.
Giering, A.
195.
Achieving brand and dealer loyalty: the case of the automotive industry
International Review of Retail, Distribution and Consumer Research
2001 : APR, VOL 11:2, p. 97-122
 2001 Huber, F.
Herrmann, A.
196.
Comparative assessment of tourism satisfaction with destinations across two nationalities
Tourism Management
2001 : AUG, VOL.22.4, p. 391-401
 2001 Kozak, M.
197.
In-flight and ground services. Special report
Airline Business
2001 : JAN, VOL. 17:1, p. 44-57
 2001 Pilling, M.
198.
Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
Journal of the Academy of Marketing Science
2000 : VOL. 28:1, p. 150-167
 2000 Singh, J.
Sirdeshmukh, D.
199.
Service quality and satisfaction - the moderating role of value
European Journal of Marketing
2000 : VOL. 34:11-12, p. 1338-1352
 2000 Caruana, A.
Money, A.H.
Berthon, P.R.
200.
Investigating the relationship between employee satisfaction and guest satisfaction.
Cornell Hotel and Restaurant Administration Quarterly
2000 : DEC, VOL. 41:6, p. 29-33
 2000 Spinelli, M. A.
Canavos, G. C.
201.
A service conundrum: can outstanding service be too good?
Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 40-50
 2000 Walsh, K.
202.
Effects of supplier reliability and benevolence in business marketing
Journal of Business Research
2000 : SEP, VOL. 49:3, p. 259-271
 2000 Selnes, F.
Gönhaug, K.
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