haku: @author Chase, R. B. / yhteensä: 11
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2.
Make your service fail-safe
Sloan Management Review
1994 : SPRING, VOL. 35:3, p. 35-44
 1994 Chase, R. B.
Stewart, D. M.
3.
Beefing up operations in service firms.
Sloan Management Review
1991 : FALL, VOL. 33:1, p. 15-26
 1991 Chase, R. B.
Hayes, R. H.
4.
La fabrica de servicios.
Harvard-Deusto Business Review
1990 : APR-JUN, 42, p. 75-86
 1990 Chase, R. B.
Garvin, D.A.
5.
The service factory.
Harvard Business Review
1989 : JUL-AUG, VOL. 67:4, p. 61-69
 1989 Chase, R. B.
Garvin, D. A.
6.
A sociotechnical analysis of the integrated factory.
Journal of Applied Behavioral Science
1986 : VOL. 22:3, p. 257-270
 1986 Susman, G. I.
Chase, R. B.
7.
Managing service demand at the point of delivery.
Academy of Management Review
1985 : JAN, VOL. 10:1, p. 66-75
 1985 Northcraft, G. B.
Chase, R. B.
8.
The customer contact model for organization design.
Management Science
1983 : SEP, VOL. 29:9, p. 1037-1050
 1983 Chase, R. B.
Tansik, D. A.
9.
Motivating the client/employee system as a service production strategy.
Academy of Management Review
1983 : APR, VOL. 8:2, p. 301-310
 1983 Mills, P. K.
Chase, R. B.
Margulies, N.
10.
The customer contact approach to services: theoretical bases and practical extensions.
Operations Research
1981 : JUL-AUG, VOL. 29:4, p. 698-706
 1981 Chase, R. B.
11.
Where does the customer fit in a service operation?
Harvard Business Review
1978 : 6 NOV-DEC VOL.56 p.137-142
 1978 Chase, R. B.
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