haku: @indexterm complaints / yhteensä: 83
viitteet: 21-30 / 83
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21.
Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
Journal of Retailing
2002 : VOL. 78: 4, p. 239-252
 2002 Maxham III, J. G.
Netemeyer, R. G.
22.
Understanding complaining responses through consumer' self-consciousness disposition
Psychology & Marketing
2002 : MAR, VOL. 19:3, p. 267-292
 2002 Marquis, M.
Filiatrault, P.
23.
When organizational voice systems fail: more on the deaf-ear syndrome and frustration effects
Journal of Applied Behavioral Science
2001 : SEP, VOL. 37:3, p. 324-342
 2001 Harlos, K.P.
24.
The influence of cardinal-, central- and surface-level personality traits on consumers' bargaining and complaint intentions
Psychology & Marketing
2001 : NOV, VOL. 18:11, p. 1155-1185
 2001 Harris, E. G.
Mowen, J. C.
25.
Why don't some people complain? A cognitive-emotive process model of consumer complaint behavior
Journal of the Academy of Marketing Science
1998 : SUMMER, VOL. 26:3, p. 172-189
 1998 Stephens, N.
Gwinner, K.
26.
Due process procedures in faculty grievance codes
Journal of Business Ethics
1998 : NOV. VOL. 17:5, p. 1653-1662
 1998 McCabe, D. M.
27.
A panaszhelyzetek kezelése a szolgáltatóiparban [Eng: Treatment of complaint situations in service industries]
Minöseg es Megbizhatosag
1998 : VOL. 32:4, p. 168-172
 1998 Veres, Z.
28.
La gestion de reclamaciones como factor de diferenciacion
Harvard-Deusto Marketing & Ventas
1998 : MAY-JUN, 26, p. 54-56
 1998 Brown, S. W.
29.
Vendor Relationships As Predictors of Organizational Buyer Complaint Response Styles
Journal of Business Research
1997 : SEP, Vol. 40:1, p. 65-77
 1997 Hansen, S. W.
Swan, J. E.
Powers, T. L.
30.
Vom Alptraum ins Traumland?: Kundenzufriedenheit; Knackpunkte und Konzepte.
Absatzwirtschaft
1997 : FEB, p. 30-34, 36-37
 1997 Drosten, M.
Knüwer, T.
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