haku: @indexterm consumer satisfaction / yhteensä: 567
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222.
¿Escucha usted a sus clientes?.
Harvard-Deusto Marketing & Ventas
1999 : SEP-OCT, 34, p.40-44
 1999 Sheehy, B.
223.
How hotel attributes deliver the promised benefits - Guests' perspectives on the lodging industry's functional best practices (Part II).
Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 89-95
 1999 Dubé, L.
Renaghan, L. M.
224.
Building customer loyalty - Guests perspectives on the lodging industry's functional best practices (Part 1).
Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 78-88
 1999 Dubé, L.
Renaghan, L. M.
225.
Unmasking a phantom: a psychometric assessment of mystery shopping.
Journal of Retailing
1999 : SUM, VOL. 75:2, p. 195-217
 1999 Finn, A.
Kayandé, U.
226.
Customer benefits and company consequences of customer-salesperson relationship in retailing.
Journal of Retailing
1999 : SPR, VOL. 75:1, p. 11-32
 1999 Reynolds, K. E.
Beatty, S. E.
227.
The role of satisfaction with leisure travel / Tourism services and experience in satisfaction with leisure life and overall life.
Journal of Business Research
1999 : MAR, VOL. 44:3, p. 153-177
 1999 Neal, J. D.
Sirgy, M. J.
Uysal, M.
228.
"Zufriedene Kunden und Mitarbeiter liegen mir besonders am Herzen". *IBM SWITZERLAND
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:10, p. 10-15
 1999 Quadri, P.
Naumann, J.
Jakob, R.
229.
How the Internet redefines banking
Banker
1999 : JUN, VOL. 149:6, p. 27-30
 1999 Timewell, S.
Young, K.
230.
Holistic customer requirements and the design-select decision.
Management Science
1999 : MAY, VOL. 45:5, p. 641-658
 1999 Ulrich, K. T.
Ellison, D. J.
231.
The psychology of being put on hold: An exploratory study of service quality
Psychology and Marketing
1999 : JUL, VOL. 16:4, p. 327-350
 1999 Unzicker, D. K.
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