haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 26-35 / 567
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 otsikkovuositekijä
26.
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
European Journal of Marketing
2010 : VOL. 44:6, p. 838-859
 2010 Walsh, G.
Mitchell, V.-W.
27.
Towards a new model of "customer compliance" service provision
European Journal of Marketing
2010 : VOL. 44:6, p. 700-729
 2010 Kasabov, E.
Warlow, A. J.
28.
Ambidextrous organizations and firm performance: the role of marketing function implementation
Journal of Strategic Marketing
2010 : APR, VOL. 18:2, p. 165-184
 2010 Sarkees, M.
Hulland, J.
Prescott, J.
29.
Understanding the relationships of quality, value, equity, satisfaction and behavioral intentions among golf travelers
Tourism Management
2009 : APR, VOL. 30:2, p. 298-308
 2009 Hutchinson, J.
Lai, F.
Wang, Y.
30.
Key factors in guests' perception of hotel atmosphere
Cornell hospitality quarterly: hospitality leadership through learning
2009 : FEB, VOL. 50:1 p. 29-43
 2009 Heide, M.
Grönhaug, K.
31.
Reward redemption behaviour in retail loyalty schemes
British Journal of Management
2009 : JUN, VOL. 20:2, p. 204-218
 2009 Smith, A.
Sparks, L.
32.
Examining the antecedents and consequences of corporate reputation: a customer perspective
British Journal of Management
2009 : JUN, VOL. 20:2, p. 187-203
 2009 Walsh, G. (et al.)
33.
A storytelling perspective on online customer reviews reporting service failure and recovery
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 169-179
 2009 Black, H. G.
Kelley, S. W.
34.
Dealing with service failures: the use of explanations
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 129-143
 2009 Bradley, G. L.
Sparks, B. A.
35.
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 120-128
 2009 Mattila, A. S.
Cho, W.
Ro, H.
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