haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 32-41 / 567
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32.
Examining the antecedents and consequences of corporate reputation: a customer perspective
British Journal of Management
2009 : JUN, VOL. 20:2, p. 187-203
 2009 Walsh, G. (et al.)
33.
A storytelling perspective on online customer reviews reporting service failure and recovery
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 169-179
 2009 Black, H. G.
Kelley, S. W.
34.
Dealing with service failures: the use of explanations
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 129-143
 2009 Bradley, G. L.
Sparks, B. A.
35.
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 120-128
 2009 Mattila, A. S.
Cho, W.
Ro, H.
36.
Quality of visitor attractions, satisfaction, benefits and behavioural intentions of visitors: verification of a model
International Journal of Tourism Research
2009 : MAY/JUN, VOL. 11:3, p. 297-309
 2009 Nowacki, M.M.
37.
Empirical evidence of the stock market's (mis)pricing of customer satisfaction
International Journal of Research in Marketing
2009 : JUN, VOL. 26:2, p. 154-161
 2009 O'Sullivan, D.
Hutchinson, M.C.
O'Connell, V.
38.
Worker and consumer face-off on cultural distance and satisfaction
Tourism review = Revue de tourism = Zeitschrift für Tourismus
2009 : VOL. 64:4, p. 37-52
 2009 Boylu, Y.
Tasci, A.D.A.
Gartner, W.C.
39.
Customer challenged
Business Strategy Review
2009 : SPRING, VOL. 20:1, p. 22-29
 2009 Choudhury, K.
40.
Value, satisfaction and behavioral intentions in an adventure tourism context
Annals of Tourism Research
2009 : JUL, VOL. 36:3, p. 413-438
 2009 Williams, P.
Soutar, G.N.
41.
Satisfaction guaranteed?
Accountancy
2009 : DEC, VOL. 144:1396, p. 44-45
 2009 Blyth, A.
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