haku: @indexterm CUSTOMERS / yhteensä: 1341
viitteet: 33-42 / 1341
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 otsikkovuositekijä
33.
Emotion in a call centre SME: a case study of positive emotion management
European Management Journal
2010 : JUN, VOL. 28:3, p. 208-219
 2010 Koskina, A.
Keithley, D.
34.
How a unique culture proposition became a USP
Business Strategy Review
2010 : SPRING, VOL. 21:1, p. 52-55
 2010 Kingl, A.
35.
Segmenting when it matters
Business Strategy Review
2010 : SPRING, VOL. 21:1, p. 46-49
 2010 Birnik, A.
Moat, R.
36.
Modeling the appeal of movie features to demographic segments of theatrical demand
Journal of Cultural Economics
2010 : VOL. 34:4, p. 299-315
 2010 Redondo, I.
Holbrook, M.B.
37.
Good business makes poor customers good customers
Business Strategy Review
2010 : WINTER, VOL. 21:4. p. 46-51
 2010 Anderson, J.
Kupp, M.
Vandermerwe, S.
38.
Formulating service business strategies with integrative services model for customer and provider perspectives
European Journal of Marketing
2010 : VOL 44:9/10, p. 1500-1527
 2010 Liu, C-H.
Wang, C-C.
39.
A new understanding of satisfaction model in e-re-purchase situation
European Journal of Marketing
2010 : VOL. 44:7/8, p. 997-1016
 2010 Ha, H-Y.
Janda, S.
Muthaly, S.K.
40.
The relative importance of the brand of music festivals: A customer equity perspective
Journal of Strategic Marketing
2010 : JUL, VOL. 18:4, p. 291-301
 2010 Leenders, M.A.A.M.
41.
Primary and secondary effects of emotions on behavioural intention of theatre clients
Journal of Marketing Management
2010 : DEC, VOL. 26:13-14, p. 1201-1217
 2010 Palmer, A.
Koenig-Lewis, N.
42.
Editorial. Special issue on "New horizons in arts, heritage, non-profit and social marketing"
Journal of Marketing Management
2010 : JUL, VOL. 26:7-8, p. 589-592
 2010 Bennett, R.
Kerrigan, F.
O'Reilly, D.
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