haku: @indexterm service industries / yhteensä: 657
viitteet: 332-341 / 657
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 otsikkovuositekijä
332.
Zero defections: quality comes to services.
Harvard Business Review
1990 : SEP-OCT, VOL. 68:5, p. 105-111
 1990 Reichheld, F. F.
Sasser, W. E.
333.
De verstrengeling van industrie en diensten.
Economisch Statistische Berichte
1990 : AUG 15, VOL. 75:3770, p. 748-751
 1990 Nooteboom, B.
334.
Employment and working conditions in producer services firms.
Futures
1990 : JUL-AUG, VOL. 22:6, p. 651-657
 1990 Rajan, A.
335.
Internationaler Handel mit Diensleistungen - theoretische Ansatze (International trade in services - theoretical propositions)
Aussenwirtschaft
1990 : VOL. 45:1, p. 105-130
 1990 Breuss, F.
336.
Twelve hours at Manville (!Manville Building Insulation Plant in) Willows, Calif.
Management Review
1990 : JAN, VOL. 79:1, p. 8-10
 1990 Krantz, M.
337.
Investment in technology - the service sector sinkhole?
Sloan Management Review
1990 : WINTER, VOL. 31:2, p. 97-103
 1990 Hackett, G. P.
338.
The humanization of service: respect at the moment of truth
Sloan Management Review
1990 : WINTER, VOL. 31:2, p. 89-96
 1990 Bitran, G. R.
Hoech, J.
339.
Technology in services: rethinking strategic focus
Sloan Management Review
1990 : WINTER, VOL. 31:2, p. 79-87
 1990 Quinn, J. B.
Doorley, Th. L.
Paquette, P. C.
340.
Technology in services: creating organizational revolutions
Sloan Management Review
1990 : WINTER, VOL. 31:2, p. 67-78
 1990 Quinn, J. B.
Paquette, P. C.
341.
How service firms set their marketing budgets.
Industrial Marketing Management
1990 : FEB, VOL. 19:1, p. 63-67
 1990 Filiatrault, P.
Chebat, J.-C.
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