haku: @indexterm complaints / yhteensä: 83
viitteet: 35-44 / 83
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 otsikkovuositekijä
35.
Management von Reklamationen in Industrieunternehmen - mehr als ein notwendiges Übel.
IO Management-Zeitschrift industrielle Organisation
1996 : VOL. 65:11, p. 50-53
 1996 Zanner, B.
36.
Gaining a competitive advantage by analysing aggregate complaints
Marketing Intelligence and Planning
1995 : VOL. 13:9, p. 36-43
 1995 Schibrowsky, J.
Lapidus, R.
37.
Beschwerdemanagement - Die Karriere einer kundenorientierten Unternehmensstrategie im Konsumgütersektor
Marketing: Zeitschrift fur Forschung und Praxis
1995 : VOL. 17:2, p. 77-88
 1995 Hansen, U.
Jeschke, K.
Schröber, P.
38.
Customer complaint situations: an equity theory perspective
Psychology & Marketing
1995 : MAR, VOL. 12;2, p. 105-122
 1995 Lapidus, R.
Pinkerton, L.
39.
Recovery from customer service shortfalls
Managing Service Quality
1994 : VOL. 4:6, p. 25-28
 1994 Bailey, D.
40.
The new direct marketing channel: a baseline descriptive study of 1-900 telephone users
Journal of Direct Marketing
1994 : SUMMER, VOL. 8:3, p. 57-61
 1994 Stark, J.
41.
An exploratory study of consumer usage and satisfaction with 800 and 900 numbers
Journal of Direct Marketing
1994 : AUTUMN, VOL. 8:4, p. 51-58
 1994 Morrow, K.
Tankersley, C.
42.
Guidelines for direct marketers to aggregate and analyze third-party complaints
Journal of Direct Marketing
1994 : AUTUMN, VOL. 8:4, p. 40-50
 1994 Schibrowsky, J.
Lapidus, R.
43.
Expressed and suppressed anger as predictors of health complaints
Journal of Organizational Behavior
1994 : NOV, VOL. 15:6, p. 503-516
 1994 Begley, T.
44.
Guidelines for direct marketers to aggregate and analyze third-party complaints
Journal of Direct Marketing
1994 : VOL.8:4, p.40-50
 1994 Schibrowsky, J. A.
Lapidus, R. S.
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