haku: @indexterm CUSTOMERS / yhteensä: 1341
viitteet: 37-46 / 1341
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 otsikkovuositekijä
37.
Good business makes poor customers good customers
Business Strategy Review
2010 : WINTER, VOL. 21:4. p. 46-51
 2010 Anderson, J.
Kupp, M.
Vandermerwe, S.
38.
Formulating service business strategies with integrative services model for customer and provider perspectives
European Journal of Marketing
2010 : VOL 44:9/10, p. 1500-1527
 2010 Liu, C-H.
Wang, C-C.
39.
A new understanding of satisfaction model in e-re-purchase situation
European Journal of Marketing
2010 : VOL. 44:7/8, p. 997-1016
 2010 Ha, H-Y.
Janda, S.
Muthaly, S.K.
40.
The relative importance of the brand of music festivals: A customer equity perspective
Journal of Strategic Marketing
2010 : JUL, VOL. 18:4, p. 291-301
 2010 Leenders, M.A.A.M.
41.
Primary and secondary effects of emotions on behavioural intention of theatre clients
Journal of Marketing Management
2010 : DEC, VOL. 26:13-14, p. 1201-1217
 2010 Palmer, A.
Koenig-Lewis, N.
42.
Editorial. Special issue on "New horizons in arts, heritage, non-profit and social marketing"
Journal of Marketing Management
2010 : JUL, VOL. 26:7-8, p. 589-592
 2010 Bennett, R.
Kerrigan, F.
O'Reilly, D.
43.
What makes customers discontent with service providers? An empirical analysis of complaint handling in information and communication technology services
Journal of Business Ethics
2010 : FEB, VOL. 91:SUPPL. 1, p. 73-110
 2010 Chan, H.C.Y.
Ngai, E.W.T.
44.
A relational insight of brand personification in business-to-business markets
Journal of General Management
2010 : SUMMER, VOL. 35:4, p. 65-76
 2010 Gupta, S.
Melewar, T.C.
Bourlakis, M.
45.
Understanding voter orientation in the context of political market orientation: is the political customer king?
Journal of Marketing Management
2010 : FEB, VOL. 26:1-2, p. 108-130
 2010 Ormrod, R.P.
Henneberg, S.C.
46.
Collaborative strategies in design-intensive industries: knowledge diversity and innovation
Long Range Planning
2010 : FEB, VOL. 43:1, p. 123-141
 2010 Dell'Era, C.
Verganti, R.
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