haku: @indexterm RETAIL BANKING / yhteensä: 33
viitteet: 4-13 / 33
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4.
Gender matters? Exploring how gender is negotiated in service encounters
Gender, Work and Organization
2005 : SEP, VOL. 12:5, p. 440-460
 2005 Forseth, U.
5.
Retail banking and customer behaviour: a study of self concept, satisfaction and technology usage
International Review of Retail, Distribution and Consumer Research
2004 : JUL, VOL. 14:3, p. 357-379
 2004 Jamal, A.
6.
Choice criteria in retail banking : an analysis of trends
Journal of Strategic Marketing
2004 : VOL 12:1, p. 13-27
 2004 Devlin, J. F.
Gerrard, P.
7.
Retaining customers in traditional retail financial services: interviewing "les responsables"
International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 393-404
 2003 Dawes Farquhar, J.
8.
The Dynamics of Innovative Activity and Competitive Advantage: The Case of Australian Retail Banking, 1981 to 1995
Organization Science
2003 : MAR-APR, VOL. 14:2, p. 107-122
 2003 Roberts, P. W.
Amit, R.
9.
Representing knowledge: instances of management information
British Journal of Sociology
2002 : JUN, VOL. 53:2, p. 221-238
 2002 Hughes, J.A.
Rouncefield, M.
Tolmie, P.
10.
The relationship between employees' perceptions of organizational climate and customer retention rates in a major UK retail bank
Journal of Strategic Marketing
2002 : JUN, VOL. 10:2, p. 93-113
 2002 Clark, M.
11.
Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices
Journal of Management Information Systems
2001 : FALL, VOL. 18:2, p. 133-156
 2001 Byers, R. E.
Lederer, P. J.
12.
The internationalization of retail banking: the case of the Spanish banks in Latin America
Transnational Corporations
2000 : DEC, VOL. 9:3, p. 63-98
 2000 Gullien, M.
Tschoegl, A.
13.
Communication must be holistic
Banker
2000 : OCT, VOL. 150, p. 121-122
 2000 Peel, J.
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