haku: @indexterm Service quality / yhteensä: 221
viitteet: 4-13 / 221
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4.
Key service drivers for high-tech service brand equity: The mediating role of overall service quality and perceived value
Journal of Marketing Management
2011 : FEB, VOL. 27:1-2, p. 77-99
 2011 He, H.
Li, Y.
5.
A visitors' evaluation index for a visit to an archaeological site
Tourism Management
2010 : OCT, VOL. 31:5, p. 590-596
 2010 Martín-Ruiz, D.
Castellanos-Verdugo, M.
Oviedo-García, M.
6.
Verifying alternative measures of the service-quality construct: consistencies and contradictions
Journal of Marketing Management
2010 : MAY, VOL 26:5-6, p. 570-587
 2010 Andronikidis, A.
Bellou, V.
7.
The impact of emotions on service quality, satisfaction and positive word-of-mouth intentions over time
Journal of Marketing Management
2010 : MAY, VOL 26:5-6, p. 381-394
 2010 White, C. J.
8.
Service failure and recovery in a strategic airline alliance context: interplay of locus of service failure and social identity
Journal of Travel & Tourism Marketing
2010 : SEP, VOL 27:6, p. 547-564
 2010 Weber, K.
Sparks, B.
9.
Relating the zone of tolerance to service failure in the hospitality industry
Journal of Travel & Tourism Marketing
2010 : APR-MAY, VOL 27:3, p. 324-333
 2010 Zainol, N. A.
Lockwood, A.
Kutsch, E.
10.
Measuring e-service quality for online travel agencies
Journal of Travel & Tourism Marketing
2010 : APR-MAY, VOL 27:3, p. 306-323
 2010 Tsang, N. K. F.
Lai, M. T. H.
Law, R.
11.
Internal-market orientation: a misconceived aspect of marketing theory
European Journal of Marketing
2010 : VOL 44:11/12, p. 1667-1699
 2010 Gounaris, S.
Vassilikopoulou, A.
Chatzipanagiotou, K.
12.
How professional service firms compete in the market: an exploratory study
Journal of Marketing Management
2010 : FEB, VOL. 26:1-2, p. 28-55
 2010 Amonini, C. (et al.)
13.
Configurations of service quality perceptions: an inter-segment analysis
Journal of international marketing and marketing research
2010 : JUN, VOL. 35:2, p. 67-75
 2010 Yavas, U.
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