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4.
Boon or burden
Management Review
1999 : JUN, VOL. 88:6, p. 53-57
 1999 McCune, J. C.
5.
The right staff
Management Review
1999 : JUN, VOL. 88:6, p. 43-48
 1999 Hawk, E. J.
Sherridan, G. J.
6.
Plowing ahead in uncertain times
Management Review
1998 : DEC, VOL. 87:12, p. 16-21
 1998 Lienert, A
7.
Gateways for the global economy
Management Review
1998 : DEC, Vol. 87:12, p. 22-26
 1998 Martin, J.
8.
Start small, change big
Management Review
1997 : JUN, VOL. 86:6, p. 21-25
 1997 Bernardez, M. L.
9.
The essence of strategy
Management Review
1997 : APR, VOL. 86:4, p. 8-13
 1997 Brown, T.
10.
Thank heavens for complainers
Management Review
1997 : MAR, VOL. 86:3, p. 25-29
 1997 Harari, O.
11.
The care and feeding of customers
Management Review
1997 : MAR, VOL. 86:3, p. 19-23
 1997 Wilhelm, W.
Rossello, B.
12.
The bottom line on customer loyalty. An interview with F. F. Reichheld
Management Review
1997 : MAR, VOL. 86:3, p. 16-17
 1997 Ettorre, B.
13.
What do customers want, anyway? (Neue Produkte)
Management Review
1997 : MAR, VOL. 86:3, p. 36-40
 1997 Bhote, K. R.
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