haku: @indexterm service / yhteensä: 1148
viitteet: 40-49 / 1148
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 otsikkovuositekijä
40.
Towards a service-based business model - Key aspects for future competitive advantage
European Management Journal
2010 : DEC, VOL. 28:6, p. 479-490
 2010 Kindström, D.
41.
Measuring innovative work behaviour
Creativity and innovation management
2010 : MAR, VOL. 19:1, p. 23-36
 2010 Jong, J. de
Hartog, D. den
42.
Reputation gaps and the performance of service organizations
Strategic Management Journal
2010 : MAY, VOL: 31:5, p. 530-546
 2010 Davies, G.
Chun, R.
Kamins, M.A.
43.
Emotion in a call centre SME: a case study of positive emotion management
European Management Journal
2010 : JUN, VOL. 28:3, p. 208-219
 2010 Koskina, A.
Keithley, D.
44.
Relating the zone of tolerance to service failure in the hospitality industry
Journal of Travel & Tourism Marketing
2010 : APR-MAY, VOL 27:3, p. 324-333
 2010 Zainol, N. A.
Lockwood, A.
Kutsch, E.
45.
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
European Journal of Marketing
2010 : VOL 44:9/10, p. 1233-1259
 2010 Namkung, Y.
Jang, S. C.
46.
The formation and effect of attitude importance in professional sport
European Journal of Marketing
2010 : VOL 44:7/8, p. 1017-1036
 2010 Pritchard, M. P.
Funk, D. C.
47.
Improving marketing-operations cross-functional relationships
Journal of Strategic Marketing
2010 : JUL, VOL. 18:4, p. 337-356
 2010 Piercy, N.
48.
Think global - Towards international consumer law
Journal of Consumer Policy
2010 : SEP, VOL. 33:3, p. 201-207
 2010 Twigg-Flesner, C.
Micklitz, H.
49.
Cultural comparison of tourists' safety perception in relation to trip satisfaction
International Journal of Tourism Research
2010 : MAR/APR, VOL. 12:2, p. 179-192
 2010 Tasci, A.D.A.
Boylu, Y.
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