haku: @indexterm complaints / yhteensä: 83
viitteet: 41-50 / 83
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 otsikkovuositekijä
41.
An exploratory study of consumer usage and satisfaction with 800 and 900 numbers
Journal of Direct Marketing
1994 : AUTUMN, VOL. 8:4, p. 51-58
 1994 Morrow, K.
Tankersley, C.
42.
Guidelines for direct marketers to aggregate and analyze third-party complaints
Journal of Direct Marketing
1994 : AUTUMN, VOL. 8:4, p. 40-50
 1994 Schibrowsky, J.
Lapidus, R.
43.
Expressed and suppressed anger as predictors of health complaints
Journal of Organizational Behavior
1994 : NOV, VOL. 15:6, p. 503-516
 1994 Begley, T.
44.
Guidelines for direct marketers to aggregate and analyze third-party complaints
Journal of Direct Marketing
1994 : VOL.8:4, p.40-50
 1994 Schibrowsky, J. A.
Lapidus, R. S.
45.
Retention Marketing: Das Geschäft mit dem Ärger. *VW
Absatzwirtschaft
1993 : SEP, p. 65-69
 1993 Bunk, B.
46.
Exploring the effects of consumers' dissatisfaction level on complaint behaviours.
European Journal of Marketing
1991 : VOL. 25:9, p. 7-21
 1991 Singh, J.
Pandya, S.
47.
Preventing sexual harassment complaints based on hostile working environments
Advanced Management Journal
1991 : SPRING, VOL. 56:2, p. 21-26, 32
 1991 Lewis, K. E.
Johnson, P. R.
48.
Bei Anruf Tausch (If requested give a new one)
Manager Magazin
1991 : VOL. 21:7, p. 128-133
 1991 Sturm, S.
49.
Complaints as opportunities
Business Horizons
1991 : MAR-APR, VOL. 34:2, p. 79-81
 1991 Plymire, J.
50.
What occurs once consumers complain? A theoretical model for understanding satisfaction/dissatisfaction outcomes of complaint responses.
European Journal of Marketing
1991 : VOL. 25:5, p. 30-46
 1991 Singh, J.
Widing, R. E.
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