haku: @indexterm CUSTOMERS / yhteensä: 1341
viitteet: 43-52 / 1341
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43.
What makes customers discontent with service providers? An empirical analysis of complaint handling in information and communication technology services
Journal of Business Ethics
2010 : FEB, VOL. 91:SUPPL. 1, p. 73-110
 2010 Chan, H.C.Y.
Ngai, E.W.T.
44.
A relational insight of brand personification in business-to-business markets
Journal of General Management
2010 : SUMMER, VOL. 35:4, p. 65-76
 2010 Gupta, S.
Melewar, T.C.
Bourlakis, M.
45.
Understanding voter orientation in the context of political market orientation: is the political customer king?
Journal of Marketing Management
2010 : FEB, VOL. 26:1-2, p. 108-130
 2010 Ormrod, R.P.
Henneberg, S.C.
46.
Collaborative strategies in design-intensive industries: knowledge diversity and innovation
Long Range Planning
2010 : FEB, VOL. 43:1, p. 123-141
 2010 Dell'Era, C.
Verganti, R.
47.
Innovation and performance outcomes of market information collection efforts: The role of top management team involvement
International Journal of Research in Marketing
2010 : MAR, VOL. 27:1, p. 33-43
 2010 Harmancioglu, N.
Grinstein, A.
Goldman, A.
48.
Unfolding large-scale marketing data
International Journal of Research in Marketing
2010 : JUN, VOL. 27:2, p. 119-132
 2010 Ho, Y.
Chung, Y.
Lau, K.
49.
Satisfying and delighting the rural tourists
Journal of Travel & Tourism Marketing
2010 : VOL. 27:4, p. 396-408
 2010 Loureiro, S. M. C.
50.
Business to business branding: external and internal satisfiers and the role of training quality
European Journal of Marketing
2010 : VOL. 44:5, p. 567-590
 2010 Roper, S.
Davies, G.
51.
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
European Journal of Marketing
2010 : VOL. 44:6, p. 838-859
 2010 Walsh, G.
Mitchell, V.-W.
52.
Fraudulent consumer returns: exploiting retailers' return policies
European Journal of Marketing
2010 : VOL. 44:6, p. 730-747
 2010 Harris, L. C.
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