haku: @indexterm service / yhteensä: 1148
viitteet: 44-53 / 1148
« edellinen sivu | seuraava sivu »
 otsikkovuositekijä
44.
Relating the zone of tolerance to service failure in the hospitality industry
Journal of Travel & Tourism Marketing
2010 : APR-MAY, VOL 27:3, p. 324-333
 2010 Zainol, N. A.
Lockwood, A.
Kutsch, E.
45.
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
European Journal of Marketing
2010 : VOL 44:9/10, p. 1233-1259
 2010 Namkung, Y.
Jang, S. C.
46.
The formation and effect of attitude importance in professional sport
European Journal of Marketing
2010 : VOL 44:7/8, p. 1017-1036
 2010 Pritchard, M. P.
Funk, D. C.
47.
Improving marketing-operations cross-functional relationships
Journal of Strategic Marketing
2010 : JUL, VOL. 18:4, p. 337-356
 2010 Piercy, N.
48.
Think global - Towards international consumer law
Journal of Consumer Policy
2010 : SEP, VOL. 33:3, p. 201-207
 2010 Twigg-Flesner, C.
Micklitz, H.
49.
Cultural comparison of tourists' safety perception in relation to trip satisfaction
International Journal of Tourism Research
2010 : MAR/APR, VOL. 12:2, p. 179-192
 2010 Tasci, A.D.A.
Boylu, Y.
50.
Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: A study of frontline employees in Turkey
Tourism review = Revue de tourism = Zeitschrift für Tourismus
2010 : VOL. 65:3, p. 70-83
 2010 Yavas, U.
Karatepe, O.M.
Babakus, E.
51.
Loyalty programmes as a tourism service sales channel: a Spanish multi-sponsor programme case study
Tourism review = Revue de tourism = Zeitschrift für Tourismus
2010 : VOL. 65:3, p. 35-45
 2010 Casado, J.M.P.
Lara, P.R.
52.
The X factor
Accountancy
2010 : DEC, VOL. 146:1408, p. 57-58
 2010 Meall, L.
53.
What makes customers discontent with service providers? An empirical analysis of complaint handling in information and communication technology services
Journal of Business Ethics
2010 : FEB, VOL. 91:SUPPL. 1, p. 73-110
 2010 Chan, H.C.Y.
Ngai, E.W.T.
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