haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 45-54 / 567
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45.
Relationship between service quality, customer satisfaction and customer loyalty in Shiraz banking system
Journal of international marketing and marketing research
2008 : FEB, VOL. 33:1, p. 31-44
 2008 Sanayei, A.
Moeini, H.
Shafiei, M.
46.
Exploring the effect of cognitive biases on customer support services
Creativity and innovation management
2008 : MAR, VOL. 17:1, p. 58-70
 2008 Gebauer, H.
Krempl, R.
Fleisch, E.
47.
Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups
Tourism Management
2008 : VOL. 29:1, p. 116-126
 2008 Füller, J.
Matzler, K.
48.
The effects of inventory control and denied boarding on customer satisfaction: The case of capacity-based airline revenue management
Tourism Management
2008 : VOL. 29:1, p.32-43
 2008 Lindenmeier, J.
Tscheulin, D.K.
49.
An extended model of the antecedents and consequences of consumer satisfaction for hospitality services
European Journal of Marketing
2008 : VOL. 42:1/2 p. 35-68
 2008 Ekinci, Y.
Dawes, P.L.
Massey, G.R.
50.
Enhancing luxury cruise liner operators' competitive advantage: A study aimed at improving customer loyalty and future patronage
Journal of Travel & Tourism Marketing
2008 : VOL. 25:1, p. 1-12
 2008 Lobo, A.C.
51.
Experiential values over time - a comparison of measures of satisfaction and emotion
Journal of Marketing Management
2008 : FEB, VOL. 24:1-2, p. 69-85
 2008 Koenig-Lewis, N.
Palmer, A.
52.
Linking service employees' emotional competence to customer satisfaction: a multilevel approach
Journal of Organizational Behavior
2008 : FEB, VOL. 29:2, p.155-170
 2008 Giardini, A.
Frese, M.
53.
An empirical investigation of the relationship between quality management factors and customer satisfaction, improved competitive position and overall business performance
Journal of Strategic Marketing
2008 : SEP, VOL. 16:4, p. 301-314
 2008 Sharma, B.
Gadenne, D.
54.
Enabling access to tourism through information schemes
Annals of Tourism Research
2008 : JAN, VOL 35:1, p. 189-210
 2008 Eichhorn, V. (et al.)
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