haku: @indexterm COMPLAINTS / yhteensä: 83
viitteet: 48-57 / 83
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48.
Bei Anruf Tausch (If requested give a new one)
Manager Magazin
1991 : VOL. 21:7, p. 128-133
 1991 Sturm, S.
49.
Complaints as opportunities
Business Horizons
1991 : MAR-APR, VOL. 34:2, p. 79-81
 1991 Plymire, J.
50.
What occurs once consumers complain? A theoretical model for understanding satisfaction/dissatisfaction outcomes of complaint responses.
European Journal of Marketing
1991 : VOL. 25:5, p. 30-46
 1991 Singh, J.
Widing, R. E.
51.
Economic reform and workplace conflict resolution in China
Columbia Journal of World Business
1990 : WINTER, VOL. 25:4, p. 49-58
 1990 Miljus, R. C.
Moore, W. M.
52.
Complaints as opportunities.
Journal of Consumer Marketing
1990 : SPRING, VOL. 8:2, p. 39-43
 1990 Plymire, J.
53.
New developments in the GATT dispute settlement procedures
Journal of World Trade Law
1990 : APR, VOL. 24:2, p. 67-89
 1990 Canal-Forgues, E.
Ostrihansky, R.
54.
Identifying consumer dissatisfaction response styles : an agenda for future research.
European Journal of Marketing
1990 : VOL. 24:6, p. 55-72
 1990 Singh, J.
55.
The profitable art of service recovery.
Harvard Business Review
1990 : JUL-AUG, VOL. 68:4, p. 148-156
 1990 Hart, C. W. L.
Heskett, J. L.
Sasser, W. E.
56.
The case of the complaining customer (!Presto Cleaner)
Harvard Business Review
1990 : MAY-JUN, VOL. 68:3, p. 9-13, 16, 20-21, 24-25
 1990 Finkelman, D.
Goland, T.
57.
Beschwerdepolitik als Instrument des Dienstleistungsmarketings (Complaints as a tool of the marketing of services)
Jahrbuch der Absatz- und Verbrauchsforschung
1989 : VOL. 35:1, p. 41-62
 1989 Stauss, B.
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