haku: @indexterm CUSTOMERS / yhteensä: 1341
viitteet: 51-60 / 1341
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 otsikkovuositekijä
51.
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
European Journal of Marketing
2010 : VOL. 44:6, p. 838-859
 2010 Walsh, G.
Mitchell, V.-W.
52.
Fraudulent consumer returns: exploiting retailers' return policies
European Journal of Marketing
2010 : VOL. 44:6, p. 730-747
 2010 Harris, L. C.
53.
Towards a new model of "customer compliance" service provision
European Journal of Marketing
2010 : VOL. 44:6, p. 700-729
 2010 Kasabov, E.
Warlow, A. J.
54.
Configurations of service quality perceptions: an inter-segment analysis
Journal of international marketing and marketing research
2010 : JUN, VOL. 35:2, p. 67-75
 2010 Yavas, U.
55.
A model of supplier dissidence in flexible vertical partnerships
Journal of General Management
2010 : SPRING, VOL. 35:3, p. 25-39
 2010 Donada, C.
Dostaler, I.
56.
Editorial. Special edition - 'New developments in online marketing'
Journal of Marketing Management
2010 : VOL. 26:3-4, p. 181-186
 2010 Hamill, J. (et al.)
57.
Developing a strategic abstraction tool for service innovation
Journal of Strategic Marketing
2010 : APR, VOL. 18:2, p. 133-144
 2010 Mattsson, J.
58.
Exploring expenditure-based segmentation for rural tourism: Overnight stay visitors versus excursionists to fee-fishing sites
Journal of Travel & Tourism Marketing
2010 : JAN/FEB, VOL. 27:1, p. 31-50
 2010 Oh, J.Y.J.
Schuett, M.A.
59.
A model of customer-based brand equity and its application to multiple destinations
Tourism Management
2009 : APR, VOL. 30:2, p. 219-231
 2009 Boo, S.
Busser, J.
Baloglu, S.
60.
Loyalty programs - airlines outdo hotels
Cornell hospitality quarterly: hospitality leadership through learning
2009 : AUG, VOL. 50:3, p. 371-382
 2009 DeKay, F.
Toh, R.S.
Raven, P.
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