haku: @indexterm SERVICE MANAGEMENT / yhteensä: 228
viitteet: 53-62 / 228
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53.
A service conundrum: can outstanding service be too good?
Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 40-50
 2000 Walsh, K.
54.
Retail financial services: transaction to relationship marketing
European Journal of Marketing
2000 : VOL. 34:8, 938-953
 2000 Alexander, N.
Colgate, M.
55.
Connecting with clients. IT report
Accountancy
2000 : AUG, VOL. 125:1284, p. 69-90
 2000
56.
Efficient mechanisms for the supply of services in multi-agent environments
Decision Support Systems
2000 : MAR, VOL. 28:1,2, p. 5-20
 2000 Vulkan, N.
Jennings, N.
57.
Keeping the high fliers
Airline Business
2000 : JUN, VOL. 16:6, p. 88-96
 2000 Bhagwani, R.
58.
Implementing a balanced-scorecard approach to managing hotel operations: the case of White Lodging Services
Cornell Hotel and Restaurant Administration Quarterly
2000 : FEB, VOL.41:1, p. 94-107
 2000 Denton, G. A.
White, B.
59.
Managing service quality with internal marketing schematics
Long Range Planning
1999 : AUG, VOL. 32:4, p. 452-463
 1999 Lings, I.
60.
Leveraging maintenance through strategic performance measures (part 1)
Journal of Cost Management
1999 : SEP-OCT, VOL. 13:5, p. 11-22
 1999 Schnoebelen, S. C.
Aerne, D. J.
Miller, C. G.
61.
Controlling industrieller Dienstleistungen: Mit der Service-Scorecard die eigenen Dienstleistungen bewerten und strategisch steuern.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:11, p. 32-36, 38-39
 1999 Schuh, G.
Speth, C.
Schwenk, U.
62.
Service more segments and offering more products.
Cornell Hotel and Restaurant Administration Quarterly
1999 : DEC, VOL. 40:6, p. 54-62
 1999 Enz, C. A.
Potter, G.
Siguaw, J. A.
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