haku: @indexterm complaints / yhteensä: 83
viitteet: 65-74 / 83
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65.
The effects of grievance activity on productivity.
Industrial and Labor Relations Review
1986 : OCT, VOL. 40:1, p. 75-89
 1986 Ichniowski, C.
66.
Consumer awareness and complaining behaviour.
European Journal of Marketing
1986 : VOL. 20:7, p. 43-49
 1986 Agbonifoh, B. A.
Edoreh, P. E.
67.
Feedback and grievance resolution.
Industrial and Labor Relations Review
1986 : JUL, VOL. 39:4, p. 585-598
 1986 Knight, T. R.
68.
Cross-cultural differences in consumer attitudes and their implications for complaint management.
International Journal of Research in Marketing
1985 : VOL. 2:3, p. 197-206
 1985 Richins, M. L.
Verhage, B. J.
69.
Causes of irritation in advertising.
Journal of Marketing
1985 : SPRING, VOL. 49:2, p. 47-57
 1985 Aaker, D. A.
Bruzzone, D. E.
70.
Factors differentiating grievants and nongrievants.
Human Relations
1985 : JUN, VOL. 38:6, p. 519-534
 1985 Allen, R. E.
Keaveny, T. J.
71.
Les consommateurs empoisonnes par la rumeur de Villejuif = Consumers poisoned by the rumor of Villejuif.
Revue Francaise du Marketing
1985 : JAN-FEB, 101, p. 83-92
 1985 Kapferer, J. N.
72.
Marketing an organization's complaint-handling services.
Business Quarterly
1984 : SPRING, VOL. 49:1, p. 46-54
 1984 Moyer, M. S.
73.
The vicious circle of consumer complaints.
Journal of Marketing
1984 : SUMMER, VOL. 48:3, p. 68-78
 1984 Fornell, C.
Westbrook, R. A.
74.
Complaint voicing by industrial buyers.
Industrial Marketing Management
1984 : MAY, VOL. 13:2, p. 93-99
 1984 Barksdale, H. C. Jr.
Powell, T. E.
Hargrove, E.
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