haku: @indexterm service / yhteensä: 1148
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69.
Playing in between: patent brokers in markets for technology
R & D Management
2009 : JAN, VOL. 39:1, p. 68-86
 2009 Benassi, M.
Minin, A. Di
70.
Key factors in guests' perception of hotel atmosphere
Cornell hospitality quarterly: hospitality leadership through learning
2009 : FEB, VOL. 50:1 p. 29-43
 2009 Heide, M.
Grönhaug, K.
71.
Spiritual climate of business organizations and its impact on customers' experience
Journal of Business Ethics
2009 : AUG II, VOL. 88:2, p. 313-332
 2009 Pandey, A.
Gupta, R.K.
Arora, A.P.
72.
Inter-organizational cooperation and environmental change: moderating effects between flexibility and innovation performance
British Journal of Management
2009 : DEC, VOL. 20:4, p. 537-561
 2009 Martinez-Sanchez, A. (et al.)
73.
A typology of consumers' emotional response styles during service recovery encounters
British Journal of Management
2009 : SEP, VOL. 20:3, p. 292-308
 2009 Schoefer, K.
Diamantopoulos, A.
74.
The impact of adoption timing on new service usage and early disadoption
International Journal of Research in Marketing
2009 : DEC, VOL 26:4, p. 304-313
 2009 Prins, R.
Verhoef, P. C:
Franses, P. H.
75.
Measuring the effect of public assistance programs on small businesses' performance
Journal of General Management
2009 : WINTER, VOL. 35:2 p. 3-20
 2009 Schayek, R.
Dvir, D.
76.
Computers, customer service operatives and cyborgs: intra-actions in call centres
Organization Studies
2009 : VOL 30:11 p. 1181-1199
 2009 Nyberg, D.
77.
What really is alliance management capability and how does it impact alliance outcomes and success?
Strategic Management Journal
2009 : DEC, VOL. 30:13, p. 1395-1419
 2009 Schreiner, M.
Kale, P.
Corsten, D.
78.
Managing creative coalitions: Reflections on the social side of services innovation
European Management Journal
2009 : APR, VOL. 27:2, p. 83-89
 2009 Beirne, M.
Cromack, C.
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